Call Recording Loyalty Multi-Channel Poor Customer Service 
ProProfs Chat
JANUARY 29, 2020
Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience. But, why is that so, and what exactly is multi-channel customer service?
ProProfs Chat
APRIL 19, 2019
Here Are a Few Statistics on Customer Service That Need Your Attention: Build loyal customers – Across the globe, 96% of buyers say customer service is an important factor in their choice of loyalty to a brand. Offer special treatment – 48% of buyers expect specialized treatment for being a good customer.
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