Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Do you love CEM as much as we do? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Do you love CEM as much as we do? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

SuiteCX

JUNE 1, 2015

CEM – Customer Experience Management. Net Promoter Score refers to a metric that determines the likelihood your customers will recommend your product or service to others. Roadmap refers to the plan of action based on what was learned in the Journey Mapping effort.

Multi-Channel 40

Multi-Channel Net Promoter Score Reference Social Media 40

SurveySparrow

JULY 31, 2023

It’s like having a roadmap that guides your analytics journey. #2 CSAT scores help businesses assess overall satisfaction levels and identify areas for improvement. Net Promoter Score (NPS) NPS measures customer loyalty and likelihood of recommending a brand to others.

Social Media 52

Social Media CEM Voice of Customer Net Promoter Score 52