Chief Customer Officer Effort Score Omnichannel Return on Investment 
SmartKarrot
APRIL 21, 2022
The entire C-suite is responsible for the customer. The C-suite needs to exude customer centricity with the CEO at the helm of affairs. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CCO defines customer value and helps focus decisions in a customer perspective.
SmartKarrot
APRIL 21, 2022
The entire C-suite is responsible for the customer. The C-suite needs to exude customer centricity with the CEO at the helm of affairs. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CCO defines customer value and helps focus decisions in a customer perspective.
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