Sometimes It’s Okay to Ask a Customer to Repeat the Story
ShepHyken
SEPTEMBER 7, 2016
For example, getting transferred from one customer service representative to the next and having to repeat the issue. Or when a customer is asked to use the touchpad on their phone to type in their account number, only to be asked for the same number when the customer support representative finally connects with the customer.
85 
Let's personalize your content