Clicktools

MAY 19, 2017

It’s essential to centralize all customer information and insights in CRM. This includes feedback from surveys, support cases, sales interactions, and data collected by marketing programs and social media. Once the data is captured, make smart use of it.

Customer Connectedness 45

Customer Connectedness Social Media Feedback Connections 45

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Customer service is the actual assistance or advice provided by the company to people, who want to use or are already using the product/service.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Customer service is the actual assistance or advice provided by the company to people, who want to use or are already using the product/service.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64