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Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?

Tricia Morris

SEPTEMBER 4, 2015

According to PayScale.com , the average hourly pay for a customer service representative in the United States is $12.91. In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration. . Small Change Can Make a Difference.

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White Paper Engagement Customer Service 2015 85
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This Is How You Save On Customer Support

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. Minimize Calls to Customer Service – Offer Alternatives.

Poor Customer Service 45
Poor Customer Service White Paper Call Center Customer Service Representative 45
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