Maz Iqbal

OCTOBER 14, 2014

And find myself in a position to share with you the table that I have put together: What Does It Take To Be A Customer Experience Excellence Leader? What does this look like from a customer perspective? Let’s listen to a First Direct customer: I was in Venice when my credit card was refused and it was quite stressful.

2014 91

2014 Customer Philosophy Customer Experience Leadership 91

Maz Iqbal

MARCH 6, 2015

Case Studies Culture Customer Philosophy Customer-Centricity Employee Engagement Leadership / Change / Transformation Social customer care customer centricity employee engagement humanistic leadership leadership social' Today, this organisation (and its leadership) is on my mind again.

Leadership 76

Leadership Customer Philosophy Customer Centricity Customer Care 76

Maz Iqbal

OCTOBER 16, 2014

What Does It Take To Excel At The Customer Experience Game? Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. Rather, the best dividends come from understanding how to accelerate the rate of customer experience change. . Why is this the case?

2014 73

2014 Customer Philosophy Customer Experience Customer Journey Mapping 73