Customer Base Customer Change Customer Journey Customer Journey Mapping 
Education Services Group
JUNE 4, 2020
A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base. If proven effective in incubation, you then roll the new process out to the rest of your team of Customer Success Managers and your entire customer base. Customers change.
Education Services Group
MAY 23, 2022
5 things to remember for your customers. Change is hard (in a different way). Whether CS is an entirely new offering or you’re expanding it to new parts of your customer base, there will be a period of adjustment. Change is hard on customers, too. They’ll need time and support as they make the transition.
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