Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. White Paper. Download Now.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

GetFeedback

FEBRUARY 15, 2019

The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Who are they? How to use NPS. These people haven’t made a purchase yet.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Here’s what it means and how to put it to work.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Hero Digital

OCTOBER 5, 2019

Here are some starter questions to consider as you prepare: What does the customer care about? The goal here is to align your key messages to key customer touchpoints—and develop a roadmap for building out communications and campaigns. Consistent messaging requires careful planning. . The Bottom Line.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40