Remove Customer Centricity Remove Customer Change Remove Customer Insights Remove Customer Voice
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8 Steps to Help De-clutter and Re-think Your Customer Listening

Customer Bliss

In every silo’s pursuit of becoming customer centric, the cumulative effect may be causing survey fatigue and frustration to your customers who are receiving them. Take an inventory of all the surveys that go out to customers, when and why. This can be a painful process, but it is also necessary.