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10 Things Every SaaS Business Should Know About Net Promoter Score

Wootric

You can also check out our demo account to get a feel for the platform. In time, you will want a deeper understanding of your customer journey, and that will lead to asking questions at additional touchpoints using other CX metrics, such as CSAT or Customer Effort Score. Have questions? Feel free to drop us a line.

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

Here are some popular CX metrics – Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES). Other ways to measure customer experience include churn rate, customer lifetime value (CLV), and retention rate. Helps understand customer behaviors better.