article thumbnail

Accelerating the Customer Experience post-COVID

Lumoa

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. However, customers say that most companies fall short when it comes to meeting their expectations.

article thumbnail

15 Customer Service Psychology Tips to Provide Better Support

ProProfs Chat

What’s more, you get more time to come up with effective ways to actually work upon your products in order to mee the needs of your customers faster. Brand Your Business to Improve Customer Retention. Adapt Communication Skills as per Customer Expectation.

article thumbnail

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?