Customer Change Customer Expectations Customer Satisfaction Employee Experience 
GetFeedback
AUGUST 14, 2019
Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). The score is solid.
Kustomer
JUNE 17, 2021
Guiding Customers to Solutions Using Empathy. No longer are the days of bank teller-esque transactions where each experience is done as quickly as possible with little consideration for customer satisfaction. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways.
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