Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

Innovation 97

Innovation Customer Success Document Government 97

Education Services Group

JUNE 4, 2020

Building or expanding a Customer Success organization can be surprisingly similar to developing a startup. The most successful CS programs are constantly tested and revised and tested again. The result is a streamlined and effective organization built to adapt to changing environments. Customers change.

Customer Journey Mapping 52

Customer Journey Mapping Customer Success Customer Journey Communication 52

Education Services Group

MAY 23, 2022

The role of a Customer Success Manager (CSM) is consistently ranked as one of the fastest-growing jobs in the world. LinkedIn’s 2020 Emerging Jobs Report put Customer Success Specialist at number six in the U.S. More and more companies are making the move to XaaS, and Customer Success is the belle of the ball!

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52