Customer Alignment

OCTOBER 2, 2017

Armed with an intrinsic belief in the business value of Customer Experience excellence, they’re putting the funding, processes, and strategy in place to overcome these hurdles. As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.”

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

ChurnZero

AUGUST 13, 2021

The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided.

Customer Success 98

Customer Success Webinar Communication Interaction 98

ChurnZero

AUGUST 13, 2021

The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided.

Customer Success 52

Customer Success Webinar Communication Interaction 52

SurveySparrow

DECEMBER 22, 2019

It can be overwhelming for a business to start collecting feedback because there are so many ways you can do it and you don’t know where to start from or how to start one. We are here to help you with understanding the entire process of collecting product feedback. What are the right questions to ask to get feedback about my product?”.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85