“That’s Not My Department” and 10 Other Phrases Customers Hate
ShepHyken
MARCH 14, 2018
Customers hate to be told they’re wrong. “I Customers don’t care whose fault it is, they just want someone to help. I’ll get the manager, but he’ll tell you the same thing.” What, too busy to take care of your customer? I wasn’t here when that happened. It’s not my fault.” Why don’t we wait and see?
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