Totango

FEBRUARY 7, 2019

With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

SmartKarrot

JUNE 27, 2022

Although convincing new leads to purchase products and services that do not necessarily serve their needs may seem more profitable to customer success teams attempting to increase immediate revenue, it may significantly reduce customer retention rates and consequent lifetime customer value as their key requirements are ultimately not being met.

Customer Success 10

Customer Success Advertising Lifetime Customer Customer Relationships 10

SmartKarrot

JULY 26, 2021

Helps understand customer behaviors better. Continuous engagement via multiple channels helps customer retention. Reduced customer churn rates Greater brand equity Facilitates higher lifetime customer value Reduced costs of service. Does AI improve customer experience? Read on to know more.

Customer Experience 11

Customer Experience Customer Journey Mapping Net Promoter Score Customer Experience Management 11