Customer Experience Design, Customer Relationships, Customer Service Representative and Loyalty

Become a better leader by knowing yourself and managing your emotions

Beyond Philosophy

MAY 18, 2023

EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. The same goes for customer service representatives. Having a high EQ is vital to customer service.

Management

Management Leadership Events Customer Service Representative

3 Things Being an Overwhelmed Call Center Manager Taught Me About Motivating Employees

Myra Golden

APRIL 10, 2017

The second meeting was a task force to look for ways to increase customer loyalty. George was a bright, energetic, proactive frontline customer service representative. At 2:30 I have a customer loyalty task force meeting. I needed to be there, yes, but my budget meeting took priority.

Call Center

Call Center Management Leadership Customer Service Representative

CXDNA Update

Become a better leader by knowing yourself and managing your emotions

3 Things Being an Overwhelmed Call Center Manager Taught Me About Motivating Employees

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