Remove Customer Focused Remove Customer Voice Remove Rewards Programs Remove Social Media
article thumbnail

Another Amazing Mistake – Customers Revolt!

Beyond Philosophy

Customers voiced their displeasure on their Facebook page and all over social media. If you just make the change and don’t say anything about it, or worse, say the wrong thing about it, it makes customers disappointed and angry. Take the new Starbucks rewards program ( please!). Their 400-gram (14 oz.)