Lumoa

NOVEMBER 10, 2021

Organizations that dedicate their energies to customer experience design find ways to let their customers know that they are valued, and commit to a strategy that can lead to measurable improvements in churn, retention, conversions, and ROI. A good CX design addresses the subjective and objective needs of the customer.

Customer Experience Design 83

Customer Experience Design Customer Experience User Experience Touchpoint 83

Kustomer

NOVEMBER 4, 2020

Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. This number is set to grow as AI reaches greater capabilities.

2021 140

2021 Customer Experience E-support Omnichannel 140

Natalie Petouhof

OCTOBER 19, 2016

The program offers buyers of technology a list of offerings to consider in their pursuit of digital transformation to p rovide the best capabilities to drive leading customer service. The Constellation ShortList  presents vendors in different categories of the market relevant to early adopters.

Contact Center 45

Contact Center Customer Service Document Interaction 45

Kustomer

NOVEMBER 4, 2020

Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. This number is set to grow as AI reaches greater capabilities.

2021 52

2021 Customer Experience E-support Omnichannel 52