Leveraging Customer Service Survey Questions to Boost Your Support Strategy
Retently
MARCH 18, 2024
Here is the standard format: “ On a scale of 0-10, how likely are you to recommend our service to a friend or colleague? It’s a broader measure than CES or CSAT, reflecting the overall customer relationship and sentiment towards the company. Consider such questions as: “How would you rate the convenience of our service hours?”
Let's personalize your content