SurveySparrow

JULY 6, 2023

Retailers are optimizing their websites and applications to support voice search and voice-activated purchases, enabling customers to shop seamlessly using voice commands. Social Commerce: Social media platforms have become shopping destinations in themselves. It focuses on minimizing customer effort and friction points.

Retail 52

Retail Customer Experience E Commerce E-support 52

SurveySensum

JULY 13, 2023

Surveys to take Customer Effort Score (CES) When to take After they interact with your website, live chat support, or other information resources. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Surveys to take Customer Effort Score (CES) When to take After they interact with your website, live chat support, or other information resources. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52