InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

SurveySparrow

SEPTEMBER 20, 2021

Online research panels. Customer Effort Score (CES). Customer Satisfaction Score (CSAT). User experience feedback. Overtime trends reporting for CX metrics. Online experience activation. Online store workflows. Enterprise survey software. 360 degree feedback. Employee check-ins.

2021 52

2021 Management Multi-Channel Omnichannel 52

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. But a connected user experience isn’t the only advantage of an omnichannel marketing strategy.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83