Effort Score Multi-Channel NPS Webinar 
InMoment XI
OCTOBER 24, 2023
The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? By zeroing in on pivotal metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), businesses can tap into the pulse of their customers. Enter analytics.
Confirmit
SEPTEMBER 24, 2018
CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Customer Effort Score. O-Sat or C-Sat Score.
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Confirmit
SEPTEMBER 24, 2018
CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Customer Effort Score. O-Sat or C-Sat Score.
NICE inContact
SEPTEMBER 19, 2017
Are you measuring Customer Effort Score? First introduced in 2010, Customer Effort Score (CES) is a fairly new contact center metric. Together with the “tried, trusted and true” Net Promoter Score (NPS) and Customer Satisfaction (CSAT) it helps you to measure just how happy your customers really are.
NICE inContact
SEPTEMBER 19, 2017
Are you measuring Customer Effort Score? First introduced in 2010, Customer Effort Score (CES) is a fairly new contact center metric. Together with the “tried, trusted and true” Net Promoter Score (NPS) and Customer Satisfaction (CSAT) it helps you to measure just how happy your customers really are.
ChurnZero
NOVEMBER 2, 2018
Breaking Down the Ultimate Question – NPS (Net Promoter Score). First, let’s start with the very basics- what is a Net Promoter Score ? Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. NPS will fall inside a range of -100 (all Detractors) and +100 (all Promoters).
Totango
AUGUST 11, 2022
The wide variety of channels involved in SaaS customer exchanges and the multi-faceted levels of decision-makers who may be involved make digital client interactions and relationships highly complex. Videos and webinars provide excellent tools for demonstrating product usage through screenshots. Reach Customers Where They Are.
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