Effort Score Net Promoter Score Poor Customer Service Webinar 
SurveySensum
OCTOBER 5, 2020
A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Click here to know more about customer effort score.
SurveySparrow
FEBRUARY 27, 2021
If your product has glitches, bugs, or just doesn’t meet its claims, customers will likely be disappointed. Was it easy for your customers to use your product? It’s not enough to simply satisfy your customers; you should wow them with your product. . Poor Customer Service.
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