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What’s New in eGain 21

eGain Blogs

With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Here are some exciting, new capabilities in eGain 21. eGain Knowledge Desktop™ . eGain Virtual Assistant™ for Agents.