A Common-Sense Approach to Employee Engagement
CSM Magazine
AUGUST 8, 2023
Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. It’s a welcome shift because for most contact centre managers, agent stress is the biggest labour issue on their minds and it’s diminishing the customer experience (CX). Then apply a little common sense.
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