A Common-Sense Approach to Employee Engagement
CSM Magazine
AUGUST 8, 2023
Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Give them permission to step outside of rigid rules, processes and scripts that dehumanise their participation. Ask agents what would make a positive difference to their working lives—don’t assume you know. For more information visit Calabrio.
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