What is Customer Experience? 20 Customer Experience terms, definitions, and resources
delighted
JULY 19, 2019
That’s why we’ve put together this customer experience glossary. Customer journey maps are vital to understanding different interactions as customers come into contact with your company, product, marketing messaging, and/or employee through any channel or device. NPS, VoC, DCX, CSAT? Understandably, it can be overwhelming. Conclusion.
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