guide wfo workforce-management-for-call-centers 
Playvox
JANUARY 25, 2024
Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Are you taking the right steps to evolve toward workforce engagement management? What is Workforce Optimization? What is Workforce Optimization?
CSM Magazine
APRIL 18, 2023
The current cost-of-living crisis combined with the usual stresses of managing a hybrid workforce and higher customer expectations put tremendous pressure on customer service organisations today. Re-assess performance metrics and coaching techniques to guide agents in delivering fast, efficient service with empathy.
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Calabrio
FEBRUARY 16, 2017
In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Customer-centricity shines a spotlight in the contact center. Contact centers face higher expectations than ever—both internally and from customers. Ready for 2017 and beyond?
Calabrio
FEBRUARY 16, 2017
In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Customer-centricity shines a spotlight in the contact center. Contact centers face higher expectations than ever—both internally and from customers. Ready for 2017 and beyond?
Calabrio
FEBRUARY 16, 2017
In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Customer-centricity shines a spotlight in the contact center. Contact centers face higher expectations than ever—both internally and from customers. Ready for 2017 and beyond?
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