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Remove new-self-scheduling-package-from-calabrio-empowers-agents
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New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

CSM Magazine

FEBRUARY 23, 2022

Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact centre. Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM).

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2021 Omnichannel Customer Satisfaction Management 52
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Why There’s Never Been a Better Time for Channel Partners to Offer Workforce Engagement Management Solutions

CSM Magazine

JULY 14, 2022

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Compare that with today when 65% of agents work remotely, either part or full-time. It’s a complete sea-change.

Engagement 59
Engagement Management Multi-Channel Omnichannel 59
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