Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management
ChurnZero
JANUARY 26, 2021
But above all these responsibilities, I believe the most critical responsibility of a CSM is to ensure that customers are achieving their internal goals using your company’s products and services. . The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. Simplicity is the name of Joint Success Plan game.
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