The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales
ChurnZero
OCTOBER 16, 2020
Are you steadfast in your renewal convictions or do you believe you can be swayed with a new perspective? Customer relationships offer the clearest view into the value created by the product. Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere.
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