Communicate, Communicate, Communicate — To All Internal Stakeholders — Or You Will Regret It
PeopleMetrics
NOVEMBER 22, 2019
You have to think about marketing VoC to your organization the same way you would market a new product or service to your customers. At the onset of the program, communicate what VoC is, why it’s important, how it will drive business results, and what touchpoints you will focus on. Get creative to get people on board.
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