2002 Brands Customer Centricity Customer Expectations 
Kustomer
OCTOBER 28, 2022
Modern customer service looks very different from prior decades. Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications.
Customer Guru
MARCH 7, 2018
It has consistently been honored for its pre-eminence in creative spirit and service capabilities, making it one of the most sought-after brands in India. I started my career with Convergys in 2002 as a Customer Service Representative. Starting with a single store in 1994, Ferns N Petals has a massive pan-India presence today.
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Kustomer
FEBRUARY 25, 2020
Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. By ignoring CX, brands are missing out on market share and revenue.
Customer Guru
FEBRUARY 13, 2018
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.
GetFeedback
JANUARY 6, 2020
Even in a business setting, buyers are acting more like consumers, according to a Forrester Research report The Birth Of The B2B Consumer : Driving this change is a combination of learned and native digital consumer behaviors that are having a dramatic impact on every phase of the B2B customer life cycle. About the guest author.
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