Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Kustomer

OCTOBER 28, 2022

Best Buy knew that since they could not compete with Walmart’s low prices, they would have to take another approach, one that focused on the customer experience both in-store and online, while providing superior post-sales support. So what does a true customer-centric omnichannel approach look like in 2022 and beyond?

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. It’s not been easy to hire and train a team that is as customer-centric as we are as an organization. My advice to other CX professionals would be to have a robust team, who speaks customer service as a second language.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61

Kustomer

FEBRUARY 25, 2020

Best Buy knew that since they could not compete with Walmart’s low prices, they would have to take another approach, one that focused on the customer experience both in-store and online, while providing superior post-sales support. So what does a true customer-centric omnichannel approach look like in 2020?

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Bizagi

APRIL 29, 2019

When we first started Bizagi in 2002, we described our software as a process automation solution. Very often however, potential customers would say, “We trust our people, so we don’t want to automate our processes.” By doing this we often saw, and still see, reductions in service levels from weeks to days or even hours.

2002 74

2002 Insurance 2012 Banking 74

GetFeedback

JANUARY 6, 2020

Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics. The activities of the account team along with many other IBMers help deliver on the experience that customers expected and built loyalty for the long-term. . About the guest author.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195