Magellan Solutions

JANUARY 26, 2024

According to Deloitte, businesses that prioritize their customers make 60% more money than those that don’t. Outsourcing customer support to customer-centric providers increases revenue and saves costs. It shows that prioritizing customers leads to success.

E Commerce 52

E Commerce 2002 E-support Metrics 52

Kustomer

OCTOBER 28, 2022

Best Buy knew that since they could not compete with Walmart’s low prices, they would have to take another approach, one that focused on the customer experience both in-store and online, while providing superior post-sales support. So what does a true customer-centric omnichannel approach look like in 2022 and beyond?

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

GetFeedback

JANUARY 6, 2020

Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics. The activities of the account team along with many other IBMers help deliver on the experience that customers expected and built loyalty for the long-term. . About the guest author.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. We have complaint-handling standard operating procedures, but a lot of times, we deviate from them so that we are able to resolve a customer’s concern up to his/her satisfaction. Frequent training and mentoring of the team is also a must.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61