Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals
Customer Guru
MARCH 7, 2018
I started my career with Convergys in 2002 as a Customer Service Representative. We have complaint-handling standard operating procedures, but a lot of times, we deviate from them so that we are able to resolve a customer’s concern up to his/her satisfaction. Connect with Shweta Jha on LinkedIn.
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