Customer Guru

FEBRUARY 13, 2018

Please give us a short introduction into your journey to becoming a CX professional. I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 89

2010 Customer Satisfaction Competitive Advantage 2002 89

Ecrion

FEBRUARY 24, 2020

This interaction is certainly part of my Customer Experience with them. And, it was a component of a Digital Experience. This is definitely Customer Communication Management and creating the service contract is Document Automation. Customer Experience Automation Capabilities.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Customer Guru

MARCH 7, 2018

Please give us a short introduction into your journey to becoming a CX professional. I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61