2002 Engagement Interaction Online Experience 
SaleMove
MAY 26, 2020
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. Moreover, a recent Gartner study found that by 2025, 40% of customer service engagements will be handled in the first contact through self-service or assisted service. I’ve been browsing the web since then.
Comm100
FEBRUARY 1, 2023
85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Robust solutions can also automatically send messages to students to promote engagement before a student leaves without an answer. Nearly half (48%) of interviewees addressed this mindset shift.”
Expert insights. Personalized for you.
52 
Let's personalize your content