article thumbnail

Serving The Customer Of The Future

SaleMove

I was born in 1995 and got my first PC in 2002 with Windows 95 on it. Moreover, a recent Gartner study found that by 2025, 40% of customer service engagements will be handled in the first contact through self-service or assisted service. I’ve been browsing the web since then.

article thumbnail

Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

Robust solutions can also automatically send messages to students to promote engagement before a student leaves without an answer. 90% of consumers say that when they interact with a brand online, they expect an immediate response. 76% of consumers are more likely to engage with brands when they feel understood on a personal level.

2009 91