2002 Interaction Management Online Experience 
SaleMove
MAY 26, 2020
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. Social media -, Facebook, Instagram, Snapchat, TikTok, LinkedIn are just a few examples of social media channels where the younger generation spends the majority of their “online” time. I’ve been browsing the web since then. They Reached Your Site, Now What?
Comm100
FEBRUARY 1, 2023
85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. When students are more comfortable with online interactions than in-person ones, bringing higher ed live chat to colleges and universities is the only way to meet students on their terms.
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