2005 Call Center Customer Service Representative Social Media 
Service Untitled
NOVEMBER 8, 2013
The real payoff happens when we get to the front of the line or the representative answers the phone. How is the customer treated? Is the service we expect now provided? Is the customer service representative owning the problem, or are we told someone else will have to get in touch with us?
Comm100
AUGUST 23, 2018
The ecommerce giant is famous for the “ Amazon Effect ,” which describes the immense role that the company’s industry-leading customer service has played in shaping customer expectations over the years. The main way Amazon has done – and continues to do – this is through its Prime membership service.
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