ShepHyken

JANUARY 31, 2020

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with.

Customer Service 111

Customer Service Social Media 2004 2005 111

ShepHyken

JANUARY 31, 2020

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with.

Customer Service 107

Customer Service Social Media 2004 2005 107

Michelli Experience

OCTOBER 16, 2015

Like implementing a new customer service platform , opening a new service channel requires significant investments of time and money; the return on which can be difficult to predict. With this in mind, we surveyed consumers to learn more about their preferences for and use of live chat. There are, however, some outliers.

Customer Service 74

Customer Service 2005 Customers Financial 74