Remove 2005 Remove Customer Insights Remove Innovation Remove Touchpoint
article thumbnail

10 Ways to Build Customer Centric Organization

ProProfs Chat

Even though brands will continue to drive product innovation, but the customer will sit at the head of the table. Rely on customer feedback. This will help in establishing a more robust customer centricity model for your company. Mapping Your Customer Journey Is A Must. Get their honest opinions.

article thumbnail

Redemption ecosystems: beyond the loyalty reward catalog

Currency Alliance

In such an ecosystem, customers can burn at any touchpoint, with any partner, and a team member can enable new redemption options with a few clicks of a mouse and no dependency on the IT department or a vendor. Therefore, most reward catalogs look like ecommerce stores from 2005. Burn touchpoints in a redemption ecosystem.

Loyalty 52
article thumbnail

Redemption ecosystems: beyond the loyalty redemption catalog

Currency Alliance

In such an ecosystem, customers can burn at any touchpoint, with any partner, and a team member can enable new redemption options with a few clicks of a mouse and no dependency on the IT department or a vendor. Therefore, most redemption catalogs look like ecommerce stores from 2005. Burn touchpoints in a redemption ecosystem.

Loyalty 52