SurveySensum
SEPTEMBER 8, 2023
This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. This includes referral programs, loyalty programs, etc.
Service Untitled
MARCH 24, 2014
For anyone not familiar with the Amazon loyalty program, there are estimated to be about 20 million Prime members in the United States. Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs.
Service Untitled
FEBRUARY 6, 2013
If all goes well during a purchase or service, chances are the tweets, emails, and text message applications so readily available have helped to engage our customers with loyalty programs, discounts, rewards, and product information. Their success is your success. The conversion.
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