2005, E-support, Innovation and Metrics

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

NOVEMBER 28, 2017

Until about a decade ago, most CX and value delivery metrics were built around tangible and quality-related elements of value – price, consistency, speed, completeness, accuracy, durability, and the like. It doesn’t require very much in the way of financial investment, innovation or ingenuity. Michael Lowenstein, Ph.D.,

B2C

B2C E Commerce Banking 2005

10 Top Business Lessons Small Businesses Can Learn from Amazon

LiveChat

APRIL 3, 2017

When Amazon launched Prime in 2005, it was an unproven concept that many thought would end in failure. In 2013, they took their customer experience innovation a step further by introducing the Mayday Button, which provides live, on-device tech support, 24/7, 365 days a year, for free on their Kindle Fire devices.

E Commerce

E Commerce 2005 E-support 2006

CXDNA Update

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

10 Top Business Lessons Small Businesses Can Learn from Amazon

Webinars

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