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Effort Score Customer Insights Customer Experience Management Net Promoter Score Consumers Customer Base Insights Brands Customer Expectations Customer Service More Related Topics >
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How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. What new CX technologies and innovations excite you?

Fashion 50
Fashion Retail 2005 2011 50
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Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

MARCH 2, 2022

For example, using Amazon for its convenient one-click checkout feature creates an experience of what easy looks and feels like, becoming a kind of de facto standard that customers could use, whether subconsciously or entirely consciously, as a gauge during their online experience with your organization.

Customer Expectations 52
Customer Expectations Net Promoter Score 2005 Customer Experience Management 52
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