2009 Consumers Customer Change Customer Service 
SurveySparrow
DECEMBER 11, 2020
During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. This will create a positive, kind, empathic brand image in front of your customers.
Answer Dash
JANUARY 9, 2019
I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.
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