Interactions

JUNE 24, 2021

So then the question becomes: With so many resources invested in customer experience, why is it still falling short for many brands? Taking a step back, we know that there are some things that brands are collectively doing right in customer experience. Imagine if we time travelled back to 2010. appeared first on Interactions.

Customer Experience 71

Customer Experience Contact Center 2010 Poor Customer Service 71

Bold360

DECEMBER 12, 2019

alone as a result of poor customer service. Companies are increasingly catching on to the fact that just-OK customer service won’t cut it anymore. In one recent study, more than two-thirds of companies said they competed primarily on the basis of customer experience—up from only 36% in 2010.

Customer Service 40

Customer Service 2010 Competitive Advantage Poor Customer Service 40

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations?

Blog 41

Blog 2010 2006 Poor Customer Service 41

LiveChat

APRIL 10, 2017

Know Who Your Customers Are and What They Need From You. Before we dive into all this talk about customer retention, let’s look back on a typical interaction between Cheers bartender Sam and loyal patron Norm: “-Beer, Norm?” Let’s start from the beginning. ” “- Have I gotten that predictable?

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28